Refund policy

Returns and Refunds   

At Gut and Health, we want you to be delighted with the products you purchase from us.

However, if you wish to return the item purchased, refunds will only be given if the item is posted back to us within 14 days of it having been dispatched.  Please ensure that you obtain proof of postage.  

Refunds will only be given if the item is in its original, unopened packaging. If the item has been opened, used, incomplete, or damaged, a refund will not be given unless the product is found to be faulty.  

Sale items are non-returnable and non refundable.

Testing Kits 

If your testing kit has been purchased from our website and already dispatched, you can return it unopened and unused with the original packaging for a refund within 14 days of it having been dispatched. Please ensure you obtain proof of postage.

If your testing kit has already been opened, used, or is incomplete or damaged, we are unable to provide a refund, although a refund will be given if the product is faulty.

Refunds or free re-tests are not possible if an insufficient or incorrect sample has been taken. Customers must ensure they strictly adhere to the testing guidelines provided otherwise additional costs may be incurred.

Delivery Costs

If the delivery costs are not met, then we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.  

Please allow up to 30 days for your refund to reach you. Monies will be sent to the debit or credit card that you used to make the purchase. Your rights to return the items do not apply once the 14 day period has expired.

If you need to speak to one of our customer service team, please contact us on either 03330 504030 or send an email to info@gutandhealth.co.uk.